Is the event child-friendly?

Yes, there is a separate children's and youth program. There is also childcare for three age groups and a retreat for babies with their parents at the Graz exhibition center.

Is the event barrier-free?

The Graz exhibition center and the city hall are barrier-free. The locations in the city are not always. If you need help please ask our stewards and helpers.

Are there parking spaces at the event location?

There are parking spaces for cars and buses at the Graz exhibition center and the city hall. Within the city, the tram, S-Bahn and buses are the best way to get around. The distances are not too long either.

Are there meals?

Have breakfast where you stay or get a voucher for a bakery. There is a warm meal for lunch and dinner, both vegetarian and with meat. The first meal together is Friday dinner, the last one is Saturday dinner.

Until when do overnight guests have to register?

We can offer you accommodation if you register online by March 31, 2020 and pay the event fee.

Why are there so many different prices?

The event packages for long-term guests vary depending on the country you live in and the type of accommodation you have chosen. They were calculated based on the average national disposable income available (Eurostat 2017). Children and youth pay a reduced price. Event packages including accommodation in hotels cost more than those in shared quarters or with host families.

Can I take part in the event spontaneously?

Yes, there are day tickets for Friday and Saturday, which you can buy spontaneously on site. However, we ask groups to register online in good time even if they are not staying in Graz. So we can better plan lunch and dinner.

Participation at Christian ENCOUNTERS is free on Sunday.

Why can't I buy a day ticket for Sunday?

Participation at Christian ENCOUNTERS is free on Sunday.

When is my registration binding?

Event packages including accommodation can only be booked via the online booking platform. Your registration on the website will only become binding for both parties once we have received your payment in our account. You have 28 days after registering. You will then receive a booking confirmation from us.

Can I cancel my registration or change the name of the participant?

You can read the cancellation policy in the General Terms and Conditions. In any case, please contact the office face2face@evang.at if you have to cancel your registration or if you want to change your data.

What are the payment terms?

For details, please refer to the General Terms and Conditions. If you pay by credit card or PayPal, the payment is part of the registration.
If you want to pay by bank transfer, you have 28 days to do so. However, please note that transfers from other EU countries can incur additional costs. We therefore recommend payment by credit card or PayPal.

Can I pay directly before the event?

Only day tickets can also be bought on site. The General Terms and Conditions apply to overnight guests who registered online by March 31, 2020.

If I come with a community group, can I still register as an individual?

No. We ask the groups to register together through the responsible tour guide.

I have more questions. Whom can I contact?

Write to the office at face2face@evang.at, we will take care of your concerns.